Walmart offers the convenience of online shopping with the plus point of in-store or curbside pickup.
But what do you do when you need to cancel your order? Don’t worry; it’s a simple process, and we’re here to walk you through it.
In this guide, you will find super-easy steps to cancel Walmart pickup orders, and we’ll address some common questions with their answers as well.
Let’s get started;
How to Cancel Walmart Pickup Orders?
Here are the simple steps to cancel your order at Walmart.
Access your Walmart account: Start by logging in using the same Walmart account you used to place the order.
View Your Order: Navigate to the “Order History” or “Order Status” section after logging in. Here, you’ll find a list of your recent orders. Locate the pickup order you wish to cancel and click on it to access the order details.
Initiate Cancellation: On the order details page, look for an option that says “Request Cancellation” or “Cancel Order. Click on this option to start the cancellation process.
Choose a Reason: Walmart will typically ask you to specify a reason for the cancellation. Select the reason that best describes why you’re cancelling the order. Common causes include “Changed My Mind” or “No Longer Needed.”
Submit Your Request: After selecting the cancellation reason, click the “Submit Request” or similar button. This action will send your cancellation request to Walmart’s system.
Confirmation: You will receive a confirmation message or email indicating that your cancellation request has been received and is being processed.
How to Cancel a Walmart Pickup Order Using the Walmart App?
Here’s how to cancel an order using the Walmart app:
- Open the Walmart app and tap on the Profile Menu.
- Choose “Account” from the options.
- You’ll see a list of your past orders. Tap the ones you want to cancel, then hit the “Cancel” button.
- Wait for an email confirmation.
Following the above steps, you can easily cancel a Walmart pickup order when needed.
What to Consider When Cancelling Orders at Walmart?
Cancellation Deadline: Be mindful of the cutoff time for cancelling pickup orders. Walmart may have a specific window during which you can cancel an order before it’s prepared for pickup. Attempt to cancel your order within 24 hours; otherwise, Walmart considers it a final decision.
Contact Customer Service: If you face any issues while cancelling your pickup order online, don’t hesitate to contact Walmart’s customer service. They can help you with the cancellation process.
Refund Processing: Refunds for your cancelled pickup order will typically be processed within a few business days. Keep an eye on your payment method for the refund to appear.
Confirmation of Cancellation: After successfully cancelling your order, you get a confirmation email. Verify that you’ve received this confirmation to ensure that your cancellation has been processed.
FAQs About Order Cancellation at Walmart
Can I cancel my Walmart grocery order?
You can cancel a Walmart grocery pickup order anytime before it’s due for pickup. Here’s how:
- Log in to your Walmart account on their website (https://Walmart.com/account).
- Click on “Order History.”
- Find the order you want to cancel and click “Cancel this order.”
Just make sure to do it before your scheduled pickup time.
What happens if I don’t pick up my order from Walmart?
Walmart will keep your order safe for seven days from when you place it. If you don’t pick it up during that time, they might put the items back on the shelves, and you could get charged a restocking fee. But don’t worry; you’ll still get your money back for the order you didn’t pick up.
How long does Walmart take to refund a cancelled order?
People often wonder how long it takes to get their money back when they cancel a Walmart order. Walmart processes refunds pretty quickly, within 2–3 business days. But remember, the exact timing can vary based on how you pay and how your bank works. So, watch your payment account to see when the refund comes in.
Why does Walmart cancel orders?
Walmart may cancel an order for several reasons, such as:
Item Out of Stock: If the item you ordered is unavailable, Walmart may cancel your order.
Payment Issues: Problems with payment processing can result in order cancellations.
Technical Glitches: Occasionally, technical issues on the Walmart website or app may lead to order cancellations.
Address Verification: If issues arise with verifying your shipping address, your order might be cancelled.
Does Walmart charge me for cancelled orders?
Walmart’s cancellation policy may involve costs if you cancel your order. Here’s the scoop: If you cancel your Walmart order after the initial 30-minute window but before it’s prepared for pickup, you can expect a refund. However, this refund may not cover the entire amount of your original purchase; certain fees may be deducted.
If your account balance isn’t sufficient to cover the initial purchase, you may not be eligible for a refund. So, weighing your options carefully when considering a cancellation is essential to avoid any unexpected financial hiccups.
Walmart provides a refund option for cancelled orders; the exact amount you receive may depend on various factors, including when you cancel and your account balance. Review Walmart’s specific cancellation and refund policies to understand the finer details and avoid surprises.
How can I change or edit my pickup order at Walmart?
You can make changes to your Walmart pickup order without cancelling it. It’s possible if your order is still being prepared. Here’s a simple step:
- Log in to your Walmart account.
- Find the “Purchase History” button, which shows your orders and their status (like shipped,
- cancelled, or in the process).
- You can edit your order if your items are still being prepared for pickup or delivery.
- Click on the “Edit” button next to the order.
- You can change your order as needed without having to cancel it.
What if Walmart cancelled my order due to unusual activity?
If Walmart cancels your order due to unusual activity, it’s essential to take the following steps:
Contact Walmart Customer Service: Reach out to Walmart’s customer service immediately. Explain the situation and inquire about the specific reason for the cancellation. They can provide more information about the unusual activity and guide you on how to proceed.
Verify Your Account: Walmart may cancel orders if they suspect fraudulent activity or if there are issues with your account information. Concern your account details, such as billing and shipping addresses, are accurate and up-to-date.
Identity Verification: Be ready to provide evidence of your identity if Walmart so requests. You may require additional information or documentation to confirm your identity and secure your Walmart account.
Review Payment Method: Check the payment method you used for the order. Verify that your payment information is accurate and you have sufficient funds or credit available.
Prevent Future Issues: To avoid similar situations in the future, be cautious when making online purchases. Use secure and trusted devices and networks for your transactions. Keep your account information confidential, and monitor your account for any unauthorised activity.
Reorder: If your order was cancelled due to unusual activity or any reason, but after resolving the issue with Walmart customer service, you may be able to place a new order for the items you wanted.
Walmart’s primary concern is providing a secure online shopping experience for its customers. While a cancelled order due to unusual activity can be inconvenient, it is done to protect you from potential fraud or security risks.
How can I return Walmart orders by mail?
Returning a Walmart order by mail is simple, and you have three choices:
USPS (United States Postal Service): You can use USPS to return your item. You just have to print the return label, attach it to your package, and drop it off at a nearby USPS facility.
FedEx Pickup: If you select this option, you can schedule a convenient time and place for FedEx to pick up your item.
FedEx Dropoff: Another option is to drop off your item at a FedEx location. You’ll need to print the return label, attach it to your package, and leave it at any FedEx location.
Choose the best method for you, print the label, and follow the simple steps to return your Walmart order by mail.
Conclusion
Walmart makes it easy to cancel pickup orders, but you must pay attention to the steps involved. Walmart has made it simple to cancel your order if your plans have changed or something unexpected has come up. Managing your Walmart order cancellations is as easy as following the steps in this article, ensuring a hassle-free experience whenever you shop online with Walmart.
