If you sell on Amazon, you know that Amazon account suspension is one of the most frustrating factors for sellers, especially if your Amazon sales are at their peak.
If you have never been in a scenario like this before, you should be cautious of future suspension.
We have made this guide with the help of our experienced Amazon account management team to educate you on how to prevent your Amazon seller account from being suspended, the various causes for Amazon account suspension, and how to reinstate your suspended Amazon account if it ever happens.
Let’s dive in;
What Does an Amazon Account Suspended Mean?
A suspension of an Amazon account is a consequence that arises when a seller engages in selling activities in violation of Amazon’s policies, terms, or conditions. Engaging in this transgression may result in the seller’s capacity to advertise or distribute products on the platform being temporarily revoked.
The seller’s product pages may experience an impact on their visibility and accessibility due to the suspension, which may result in their complete removal from Amazon.
Notably, sellers are ordinarily notified by Amazon of account suspensions, with such notifications containing details regarding the grounds for the suspension. Subsequently, sellers are granted the chance to contest the suspension by submitting an elaborate course of action that acknowledges and resolves the concerns that precipitated the suspension.
Suspension of an Amazon account, instead of termination, provides sellers with an opportunity to be reinstated. It is possible to secure the restoration of a suspended account through timely resolution of concerns and submitting a meticulously constructed appeal.
Reasons Behind Amazon Seller Account Suspensions?
Amazon can suspend seller accounts for various reasons, and the types of suspensions can vary based on the nature of the violation.
Here are some common types of Amazon seller account suspensions:
Your Amazon Seller Account Got Hacked
Sometimes, sellers on Amazon face trouble when hackers get into their accounts. It’s like an unwelcome guest messing with your stuff. Here’s how it happens: the hacker sneaks in, changes the bank details, and swipes the money into their account. When Amazon sees this shady business, they pause the account to protect the seller’s cash.
Don’t worry, however! Amazon does this to make sure you don’t lose any money. Once the hacking mess is sorted, they lift the suspension, and you can sell again.
Multiple Amazon Seller Account
Amazon is the largest online store, and they have some essential rules for sellers to follow. One important rule is that sellers can’t have more than one account without getting permission from Amazon first. If you have a good reason for needing a second account, like having a separate business, you can ask Amazon for special permission.
Breaking the rules with Copyrighted Stuff on Amazon
Your Amazon account can get suspended for something called “Copyright Infringement.” This happens when you use pictures or words that belong to someone else without permission when setting up a product on Amazon.
Let’s say you’re selling a T-shirt. Instead of taking pictures or writing your description, you use images and words from another T-shirt seller without asking. If the original seller finds out, they can complain to Amazon, and your account might get suspended.
Falling Short on Customer Service with Amazon
When you sell stuff on Amazon, they really care about how customers are treated. They have specific goals for sellers to meet, and if you don’t hit those goals, your account might
get suspended. Here are the things they look at:
- Order Defect Rate: Keep it under 1%.
- Pre-fulfillment Cancel Rate: Make sure it’s less than 2.5%.
- Late Shipment Rate: Aim for less than 4%.
If you don’t meet these goals, Amazon sees it as bad customer service and might suspend your account. To get it back, you need to email Amazon’s seller performance team and work things out with them.
Playing Sneaky with Amazon Reviews
Some sellers have been getting tricky by secretly buying good reviews for their products on Amazon. They think it helps them sell more stuff. But guess what? Amazon found out, and they’re not happy about it. They’ve been suspending accounts of sellers who play these underhand games.
Now, it’s not just a slap on the wrist. Amazon is taking it up a notch. Sellers caught doing this might not only lose their Amazon account but could also end up facing a lawsuit. It’s like getting in trouble for cheating in a game—Amazon is serious about keeping things fair and square.
Credit Card Issue
Instances of account suspension on Amazon often arise from credit card issues. Some common problems related to credit cards include:
Updating Credit Card Information: Failure to refresh or update your credit card details, as prompted by Amazon, can temporarily suspend your account until the information is rectified.
Payment Failures or Invalid Card: Issues with payment or using an invalid credit card may result in Amazon requiring you to address the problem. Sometimes, the account may be suspended until the matter is resolved.
Upon receiving a performance notification regarding the need to update or enter new credit card information, Amazon may suspend the account until additional information is provided. It is crucial to promptly address any credit card-related issues to ensure the continuous operation of your Amazon account.
Negative Customer Feedback
Sometimes, Amazon accounts get suspended because of ongoing negative feedback or many A-to-Z claims, which can significantly affect seller ratings.
In simpler terms, if customers are regularly unhappy with your products or services, or if there are too many cases where customers ask Amazon for help (A-to-Z claims), your seller ratings can take a hit. If this happens too often, Amazon might suspend your account temporarily until the issues are resolved.
Ten Tips to Avoid Amazon Seller Account Suspension?
To help you navigate these challenges and protect your business, here are ten crucial tips to avoid suspension of your Amazon account.
1. Understand Amazon’s Policies
Stay informed about Amazon’s ever-evolving policies. Regularly review the Amazon Seller Central help section to ensure you are up-to-date with their guidelines. Ignorance of the rules is not an excuse, and a proactive approach can prevent unintentional violations.
2. Provide Accurate Product Information
Accurate product listings are not only good for customer satisfaction but also essential for compliance. Ensure your product titles, descriptions, and images accurately represent the item. Misleading information can lead to suspension.
3. Manage Inventory and Order Fulfillment
Keep a close eye on your inventory levels to prevent overselling. Late shipments or canceled orders can trigger performance issues. Implement robust order fulfillment processes to maintain a stellar track record.
4. Monitor Customer Feedback
Negative feedback can impact your seller rating and your account health. Actively monitor customer feedback, respond promptly to queries and concerns, and work towards resolving issues to keep your reputation intact.
5. Handle Returns and Refunds Responsibly
Efficiently manage returns and refunds by Amazon’s policies. Avoid unnecessary disputes and provide exceptional customer service, as excessive refund requests can trigger account reviews.
6. Be Cautious with Product Reviews
While customer reviews are valuable, manipulating or incentivizing reviews is strictly against Amazon’s policies. Focus on providing an excellent product and service to naturally accumulate positive reviews, steering clear of any unethical practices.
7. Ensure Account Security
Strengthen your account security to prevent unauthorized access. Regularly update passwords, enable two-factor authentication, and limit access to essential personnel. This not only protects your account but also enhances its overall security.
8. Comply with Intellectual Property Laws
Respect intellectual property rights and trademarks. Ensure that your product listings, images, and descriptions do not infringe on the rights of others. Amazon takes intellectual property issues seriously, and violations can lead to suspension.
9. Stay Within Performance Metrics
Monitor your performance metrics, including order defects, late shipments, and pre-fulfillment cancel rates. Falling below Amazon’s benchmarks can trigger warnings and ultimately result in suspension.
10. Get Professional Help From Experienced Consultants
Last and most important, Amazon seller consultants are essential for navigating the complexities of Amazon’s policies, reducing the risk of account suspension. Their insights optimize product listings, manage customer feedback, and enhance performance.
Professionals play a crucial role in formulating effective Plans of Action for account reinstatement in case of suspension. Their proactive approach ensures timely issue resolution, minimizing business disruptions.
Additionally, consultants foster professional communication, reducing the likelihood of disputes. Their tailored guidance in the dynamic Amazon marketplace is instrumental in sustaining a prosperous and stable seller account.
Following these tips and maintaining a proactive and ethical approach to your Amazon business can significantly reduce the risk of account suspension.
How to Recover If Amazon Suspends Your Seller Account?
If your Amazon account is suspended, here’s how to recover it:
Understand the Suspension Notice
Look closely at the suspension notice to determine why your account got suspended. Understand the policy you violated and how it happened. This is crucial because you need to show Amazon that you know what went wrong.
Create a Clear Plan of Action
Chart out a clear Plan of Action to demonstrate to Amazon that you understand your mistake and have a plan to fix it. Show them you’re committed to making things right and won’t repeat the same errors.
Send an Appeal
Go to Seller Central, click ‘Performance notifications,’ and open the suspension notice. Click on Appeal and choose the appropriate decision. Type out your Plan of Action and provide your contact info. Click Submit. Your Appeal will be sent for review to Amazon Seller Performance.
The success of the appeal process depends on the seller’s ability to address the root causes of the suspension and demonstrate a commitment to compliance with Amazon’s policies.
Be Patient
Now, wait for Amazon to review your Appeal. It might take weeks or even months. Be patient and believe that Amazon will consider your Appeal and reinstate your account if you are transparent and honest.
The duration of the suspension can vary; some sellers manage to reinstate their Amazon accounts relatively quickly, often within 24 hours, while others may need to wait for several days.
Remember, patience and professionalism in communicating with Amazon are critical to reinstating your account.
Overall, understanding the reasons for the suspension, promptly addressing the issues, and submitting a well-crafted appeal are crucial steps in reinstating an Amazon seller account.
Do You Want to Sell on Amazon Without the Fear of Account Suspension?
At eMarspro, we’re not just Amazon consulting experts – we’re your strategic ally, committed to ensuring your selling journey on Amazon is smooth, successful, and free from the worries of suspension.
What Will You Get With eMarspro?
Expert Guidance
Our seasoned Amazon experts know the ins and outs of the platform. With eMarspro, you will not just get a service; you will be a partner with a team of professionals committed to your success.
Proactive Account Management
We don’t wait for trouble to knock on your door; we prevent it from showing up in the first place. Our proactive approach ensures your Amazon seller account stays in top-notch condition.
Suspension Prevention Strategies
We implement robust strategies to prevent account suspensions, covering everything from policy compliance to performance metrics.
Tailored Solutions
Your Amazon journey is unique, and so are our solutions. We tailor our eCommerce services to fit your needs, ensuring a personalized approach works for you.
Reinstatement Expertise
If you face a suspension hiccup, our eCommerce expert team guides you through the reinstatement process, turning setbacks into comebacks.
Continuous Support
Our commitment doesn’t end with a consultation. We provide ongoing support, informing you about the latest Amazon policies and market trends.
With an understanding of the Amazon eCommerce ecosystem and experience in marketing and managing Amazon seller accounts, we can bring our expertise to the table so you can succeed.
Call us at +1-682-472-4939 or contact us today!
